Privacy Policy

HCS Property Management Ltd is the data controller responsible for your personal data. You can contact us at hello@hcspropertymanagement.com or by telephone on 01534 123 456.

When you use our website or contact us, we may collect:

• Identity and contact data – your name, email address and phone number.
• Property data – details about your property, such as its address, type, number of bedrooms and location.
• Enquiry data – the content of any message or revenue-estimate request you submit.
• Technical and usage data – IP address, browser type, device information and how you use our site (where you consent to analytics cookies).

We process your personal data on the following lawful bases:

• Consent– when you submit an enquiry or revenue-estimate request, or accept non-essential cookies.
• Legitimate interests– to respond to your enquiries, provide quotes, improve our website and services, and protect our business, provided your rights do not override these interests.
• Contract– to take steps at your request prior to entering into, and to perform, a management agreement.
• Legal obligation– to comply with applicable laws and regulations.

We do not sell your personal data. We may share it with trusted third-party service providers (processors) who help us operate our business, including:

• Web3Forms, which processes our website form submissions and forwards enquiries to us by email.
• Our email, scheduling (e.g. Calendly) and hosting providers.
• Professional advisers, and authorities where required by law.

All processors are required to keep your data secure and to process it only on our instructions.

Some of our service providers may store or process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as UK adequacy regulations or International Data Transfer Agreements.

We retain enquiry data for as long as necessary to respond to and follow up on your enquiry, and thereafter for a reasonable period for our legitimate business and legal record-keeping purposes. We securely delete or anonymise data when it is no longer required.

Under UK data protection law you have the right to:

• Be informed about how we use your data;
• Access a copy of the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request erasure of your data in certain circumstances;
• Restrict or object to our processing of your data;
• Data portability; and
• Withdraw consent at any time where we rely on consent.

To exercise any of these rights, contact us at hello@hcspropertymanagement.com.

Our website uses cookies. For full details, please see our Cookie Policy.

If you have a concern about how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office (ICO), at ico.org.uk.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.